Patient Grievance Process

A patient grievance is a formal written or verbal complaint filed by a patient that cannot be resolved promptly by hospital staff present. Please be assured that exercising your right to the grievance process will not compromise patient care. Confidentiality will be respected at all levels of the process. If your concerns remain unresolved, you may also notify the patient advocate in writing of your grievance. The address is:

Patient Advocate
Bothwell Regional Health Center
601 East 14th Street
Sedalia, MO 65301

We ask that you provide us with a detailed account of your concern and please include your name, address, and telephone number so that a response can be returned to you.

The patient advocate will contact you upon receiving your grievance and will fully investigate the complaint. The health center will provide you a written response detailing the steps taken within two weeks upon receipt of your grievance. A patient, their family or loved ones also may file a grievance with any state agency, regardless of whether they have first pursued a grievance with the hospital. A list of state advocacy agencies and contact information is provided below for your convenience:

Resource Numbers

  • Bureau of Health Facility Regulation, P.O. Box 570, Jefferson City, MO 65102-0570, 573-751-6303
  • Missouri Medicaid Recipient Service Unit, Division of Medical Services Recipient Services Unit, P.O. Box 6500, Jefferson City, MO 65102, 800-392-2161
  • Center for Medicare & Medicaid Services, 601 East 12th, Kansas City, MO 64106, 800-633-4227
  • State Board of Healing Arts, P.O. Box 4, Jefferson City, MO 65102, 573-751-0098

Professional Review Organizations:

To file a complaint about a health facility with the State of Missouri certification organization:
Missouri Department of Health and Senior Services, Bureau of Health Facility Regulation, P.O. Box 570, Jefferson City, MO 65102-0570, 573-751-6303, 573-751-6400, 800-392-0210

To file a complaint on quality of care or premature discharge:
Kepro, 1-855-408-8557

To file a complaint with the accreditation agency:
The Joint Commission on Accreditation of Healthcare Organizations, One Renaissance Blvd., Oakbrook Terrace, IL 60181, 800-994-6610,